All Answers in One Place
robi9 Frequently Asked Questions
From deposits, withdrawals, accounts, and verification to bonuses — clear answers to everything you may want to know about robi9 are right here.
After joining robi9, players often have various questions — how to submit documents, how to deposit via bKash, or whether withdrawals are possible at night. On this page we have provided simple, direct answers to each of those questions. The whole topic is organized into four sections so you can quickly find what you are looking for. If you cannot find an answer here, our support team is available around the clock.
All Q&A
Verification & Documents
robi9 may ask you to verify your identity when you make a large withdrawal for the first time, or if unusual activity is detected on your account. If you want to complete the process quickly, keep the required documents ready right after registration — this makes future withdrawals smoother.
Identity verification is a security measure that protects your account from unauthorized use. It ensures that the right person is managing the right account and that withdrawal funds reach the actual owner. robi9 always places fair play and user protection at the top of its priorities.
Yes, completely safe. robi9 uses top-grade SSL encryption, so any image or file you send reaches us through a secure channel. This information is used only for verification purposes and is not shared with any third party. Your privacy is very important to us.
If verification is rejected, our support team will let you know the reason. Blurry images, expired documents, or a mismatch in name or address are the most common causes. Submitting correct, clear images again will restart the process. If needed, contact us via 24/7 live chat or at [email protected].
Generally, once you have been successfully verified there is no need to do it again. However, if you change account details — such as adding a new payment method — a brief re-verification may be requested. This is completely normal and is done for the security of your account.
Deposits
The minimum deposit through any method is ৳500. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. Start with a smaller amount, and the option to deposit more is always available once you are familiar with the platform.
Select bKash from the cashier page, make the payment to the specified number, and submit the transaction ID. The balance will be added to your account within a few minutes. Remember to always make the payment from your own bKash number — using someone else's number may cause issues during verification.
There are currently five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including Islami Bank, Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks). The same minimum deposit limit of ৳500 applies to every method. Choose whichever is most convenient for you.
In most cases the deposit is reflected within a few minutes. If it takes more than 15 minutes, contact us via live chat with the transaction ID or screenshot of the payment. Our team will look into the matter promptly and resolve it.
Yes! robi9 offers a 100% bonus on the first deposit, up to ৳15,000. That means if you deposit ৳1,000 you get ৳1,000 as a bonus — making your total balance ৳2,000. Before withdrawing bonus funds, you must wager 25 times the bonus amount.
Account & Login
Opening an account at robi9 is straightforward — go to the site and fill in the registration form with your name, mobile number, and a password of your choice. Note that you must be at least 21 years old to open an account. Signing up with accurate information makes verification hassle-free later on.
Most login problems are caused by an incorrect password or username. First, use the "Forgot password" option. If that does not help, clear your browser cache and cookies and try again. If the issue still persists, contact us directly via live chat — our team will assist you quickly.
Use at least 8 characters for a secure password — mixing uppercase and lowercase letters, numbers, and a special character (such as @, #, !) makes it much stronger. Do not use easily guessable information like your date of birth or phone number as a password.
No. Only one account per player is allowed. Opening multiple accounts goes against robi9's rules and risks having all accounts suspended. If you think you may have opened an account before but cannot remember, contact support rather than opening a new account.
Generally, the option to change a username set during registration is limited. However, in special circumstances the support team may review the matter. So choose your username carefully at registration to avoid any inconvenience later.
Withdrawal Questions
Withdrawals at robi9 are generally completed within 15 minutes to 2 hours. Once the application is submitted and verification is done, the money is sent to your mobile banking or bank account. Bank transfers may take slightly longer, but mobile money is usually the fastest.
Yes, it must be. For security reasons, withdrawals are always made to a mobile banking or bank account registered in the name on the account. Requests to withdraw to someone else's wallet will be rejected. This rule exists to protect your funds.
The minimum withdrawal through any method is ৳1,000. Applications below this amount will not be accepted. So request a withdrawal once enough balance has accumulated, and provide accurate details so the process is completed quickly.
Yes, but conditions apply. You must complete a wager of 25 times the bonus amount — on the bonus amount only, not on the combined deposit and bonus. For example, for a ৳1,000 bonus, winnings from that bonus become withdrawable after placing ৳25,000 in wagers.
Yes, robi9's withdrawal service runs 24 hours a day, 7 days a week. Withdrawal requests can be made on Fridays, Saturdays, or any holiday, and funds will be sent within the same timeframe. There is no extra delay on weekly or public holidays.
Yes. If a withdrawal request is cancelled for any reason, the relevant amount will be credited back to your robi9 wallet. Contact the support team to find out the reason for the cancellation — once the issue is resolved you can reapply.
Still have questions? We are always here
robi9's support team is ready to help in Bengali and English, seven days a week, twenty-four hours a day.
Get in touch via live chat or email at any time.
24/7 Live Chat — from any page on the site