robi9's Policy on Responsible Gaming
robi9 believes online gaming is an entertainment experience — and that experience should always be safe and within limits.
Why Is Responsible Gaming Important?
Online gaming is an enjoyable way for many people to spend their leisure time. From cricket betting to slot machines or live casino — every section is designed to deliver excitement and fun. But like any form of entertainment, gaming is only enjoyable when kept within limits.
robi9 is committed to creating a safe and transparent environment for players in Bangladesh. Our goal is not just to offer great games, but to help every user make informed and active decisions about their gaming habits.
On this page you will find detailed information about setting deposit limits, using the time-out feature, the self-exclusion process, and how to identify problematic gaming. We want your robi9 experience to always be enjoyable.
Important: robi9 is for users aged 21 and above only. If anyone feels that gaming is affecting their daily life, relationships, or financial situation, please contact our support team immediately.
Our Protective Tools
Here is a quick overview of the responsible gaming features available at robi9.
Deposit Limit
You can set a maximum amount on how much you can deposit per day, per week, or per month. This helps you stay within your budget.
Budget ProtectionTime-Out or Temporary Break
If you feel you need a little rest, you can temporarily suspend your account for any period from 24 hours up to 30 days. Logging in will not be possible during the break.
Temporary BreakSelf-Exclusion
If a longer break is needed, you can close your account completely through self-exclusion for a period of 3 months to 5 years. Reactivating the account during this period is not possible.
Long-Term ProtectionLoss Limit
Set a limit on how much you can lose within a set period. Once the limit is reached, placing further bets for that period will not be possible, which helps reduce financial loss.
Financial SafetyReality Check
A reminder message is shown at set intervals letting you know how long you have been playing and how much you have spent in that session. This helps you stay aware.
Awareness24/7 Support
Our support team is always here for any gaming-related concerns or issues. Chat with us in Bangla via live chat or email — help is never far away.
Instant HelpCheck Yourself
The questions below will help you think honestly about your gaming habits. If you answer "yes" to more than one, please talk to us.
- Are you playing beyond your set budget?
- Is the urge to bet more in order to recover losses growing?
- Is gaming affecting time with family or at work?
- Do you feel restless or irritated when you cannot play?
- Are you thinking about taking loans or dipping into savings for gaming?
- Are you hiding your gaming from people close to you?
Healthy Gaming Habits
Responsible gaming is not just about setting limits — it is a mindset. Keep these points in mind while playing at robi9.
- See gaming as entertainment, not a source of income.
- Decide in advance how much money and time you will spend.
- Avoid playing when you are tired or under stress.
- Take regular breaks and keep a balance with other hobbies.
- Do not keep playing in the hope of recovering money you have lost.
- If something feels wrong, contact support right away.
How to Set Limits?
Reaching your protection settings on robi9 is easy — just a few steps.
Log In
Log in to your robi9 account and click the account icon in the top right corner.
Open Settings
Find the "Responsible Gaming" or "Account Settings" section from the menu.
Choose a Feature
Select whichever feature you need — deposit limit, loss limit, time-out, or self-exclusion.
Confirm
Enter your preferred value or time period and click the "Confirm" button. The change will take effect immediately.
Age Restriction and Protection of Minors
robi9 is an adults-only platform. You must be at least 21 years old to register and play. We verify age at registration and reserve the right to investigate any suspicious account.
If there are minors in your household, use parental control software on your device and keep your login details secure. Your account is for your personal use only.
How to Recognize Problematic Gaming
Problematic gaming develops gradually and can be hard to spot early on. Some common signs include playing for longer than intended, taking greater risks to recover lost money, feeling uncomfortable when not gaming, and breaking commitments to family or at work.
If you notice these signs in yourself, please contact the robi9 support team. We will assist you confidentially and help apply the necessary limits to your account.
About Deposit and Withdrawal Limits
The minimum deposit at robi9 is ৳500 and the minimum withdrawal is ৳1,000. Keep these figures in mind when managing your budget. Using the deposit limit feature, you can set an even lower limit, which is effective for controlling overspending.
Withdrawals are generally completed within 15 minutes to 2 hours. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer.
Contact Us for Support
Our team is always here for gaming concerns or any other issues.
Available 24/7 — start directly from any page on the site
Support is available in Bangla and English
If you want to activate self-exclusion or a time-out, let us know directly via live chat. We will process your request quickly and confidentially.
For users aged 21+ only. Play responsibly and keep gaming as entertainment.
Enjoy robi9 Safely
Play within your limits, have fun — and talk to us whenever you need.