robi9 Privacy Policy

This privacy policy ("Policy") applies to all users who use any service on the robi9 platform. The purpose of this policy is to clearly inform you about what types of personal information robi9 collects, how it is used, how long it is stored, and what rights you have over your information.

By using our services through the robi9 website, mobile application, or any other digital channel, you will be considered to have agreed to the terms of this policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

This policy applies to the following activities of robi9:

• Website browsing and account registration
• Financial transactions — deposits and withdrawals
• Gaming and betting activities
• Customer service and support operations
• Claiming bonuses and promotional offers
• VIP program and loyalty benefits

During registration and use of the robi9 platform, we may collect the following personal information:

• Identity information: full name, date of birth, national ID or passport number
• Contact information: email address, mobile number, mailing address
• Financial information: payment method details (bKash, Nagad, Rocket, Upay or bank account information), transaction history
• Technical information: IP address, device type, browser information, operating system
• Usage information: gaming activity, betting history, time spent on the site, preferred game categories
• Communication records: live chat messages, email conversations, and support ticket information

We collect your information in the following ways:

• Direct collection: information you provide when filling out registration forms, completing account verification, or contacting customer support
• Automatic collection: your browsing information collected through cookies, web beacons, and similar technologies
• From third parties: information received through payment processors or identity verification agencies
• Transaction-related: information automatically recorded during financial transactions

robi9 uses your collected information for the following legitimate purposes:

• Creating, managing, and securing accounts
• Processing and verifying financial transactions
• Monitoring compliance with responsible gaming policies
• Preventing fraud, money laundering, and other illegal activities
• Managing customer service and resolving issues
• Personalizing your platform experience based on your preferences
• Fulfilling applicable legal and regulatory obligations
• Improving platform performance and strengthening security

In specific circumstances, robi9 may share your information with the following parties:

• Payment providers: bKash, Nagad, Rocket, Upay, and banks — solely for processing transactions
• Identity verification agencies: to assist with the account verification process
• Law enforcement agencies: as part of legal obligations, by court order, or at the request of government regulatory bodies
• Technology service providers: trusted partners who assist in operating the platform — under strict confidentiality agreements

Beyond the situations listed above, robi9 will not share your personal information with any third party.

robi9 uses cookies and similar technologies to improve the user experience and ensure the smooth operation of the platform. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: required to maintain login status and ensure security
• Functional cookies: used to remember your preferences and language settings
• Analytics cookies: collect anonymous data to monitor and improve platform usage

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

robi9 follows industry-standard technologies and processes to ensure the highest level of security for your information:

• All data is protected through SSL (Secure Sockets Layer) encryption
• Sensitive financial data is encrypted and stored in accordance with international security standards
• Regular security audits and vulnerability assessments are conducted
• Access controls — only authorized personnel have access to the information they need
• Physical security of servers and data centers is maintained
• Automated monitoring systems to detect suspicious activity

robi9 retains your personal information only for as long as it is needed for the relevant purpose or as required by legal obligations. Generally:

• Information for active accounts is retained for the entire duration the account remains active
• Financial transaction records are retained for the period required by legal requirements
• After an account is closed, certain information may be retained for a specified period in compliance with the law
• Marketing preference data is deleted after you withdraw your consent

After the designated period has passed, data is securely deleted or anonymized so that individuals cannot be identified.

Every user registered on the robi9 platform has the following rights:

• Right of access: the right to know what information we hold about you
• Right to rectification: the right to request that incorrect or outdated information be updated or corrected
• Right to erasure: the right to request deletion of your information in certain circumstances (within the limits of legal obligations)
• Right to object to processing: the right to object to the processing of your information for specific purposes
• Data portability: the right to receive your information in a structured format
• Right to withdraw consent: the right to withdraw your consent to marketing communications at any time

To exercise these rights, contact us directly. We will make every effort to respond to your request as promptly as possible.

robi9 is operated for individuals aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory during the registration process.

If a minor registers on our platform without our knowledge or consent, we will take immediate steps to delete that account and all associated information. If you become aware that a minor is using our platform, please notify our support team.

To provide robi9's services, your information may in some cases be transferred outside Bangladesh. Such transfers occur only when necessary, and in each case we ensure that:

• The receiving party maintains adequate data protection measures
• Contractual obligations are in place with the recipient to uphold our privacy standards
• The transfer is consistent with this policy and is lawful

With your consent, robi9 may send you promotional offers, bonus updates, and important platform-related information by email. You may opt out of these marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email
• Going to your account settings and changing your notification preferences
• Submitting a request directly to our support team

Even after opting out of marketing communications, important account-related support messages will continue to be sent.

robi9 reserves the right to modify or update this privacy policy as needed. We will publish a notice on the website before changes take effect. For significant changes, registered users will be separately notified by email.

Continued use of our platform after any changes will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.

If you have any concerns or complaints about the protection of your information, robi9 takes them seriously. To submit a complaint:

• First contact our support team via live chat — available 24/7
• For detailed matters, write to us by email: [email protected]
• Clearly state the nature of your complaint, details of the information affected, and what kind of resolution you are looking for

We aim to resolve every complaint fairly and in a timely manner. Our team can provide assistance in both Bengali and English.